A note about shipping:
Like the quality or our garments (shirts) that we print on and the ink we print on them (PVC-free) – we don't skimp on the shipping part either. We charge $4.55 (used to be $5.10) - $5.70 for shirts shipped in the US and use Priority Flat Rate Shipping from USPS. It's fast, reliable shipping that we can track and that gives you notifications - if you include your email address.
It usually only takes us a day or two to get your shirts packaged and ready for shipping. That means you'll typically have the shirt in 5-7 days. BUT - if the shirt you're ordering is on back-order (it happens) it can take up to 2 weeks. We're like you, when we buy something we want it bad and the longer we have to wait the grumpier we get. So if you're worried, just ask us what's going on and we'll reply quick with honest answers.
Q: ARE YOU ASSOCIATED WITH THE COLORADO AVALANCHE HOCKEY CLUB?
A: Nope, just love Avs hockey!
Q: WHAT DOES IT MEAN WHEN IT SAYS THAT "SORRY, WE DO NOT HAVE ENOUGH OF THAT ITEM AVAILABLE?"
A: It means that we've sold out of stock on that item. It could be a certain size/color of. If we sold out I assure you that we have more on order but we don't like to sell things we can't ship right away.
Q: WHERE CAN I BUY SAID #AVSFAM SHIRTS?
A: Yes, this is a question we get from time to time in email. Usually it comes by way of Twitter though.
Shirts can be ordered from http://www.avsfam.com/shirts
Q: DO YOU SHIP OUTSIDE THE USA?
A: Yes, but it'll cost you in time and/or money. It takes a while to ship First Class mail (2 weeks to Canada) but it's the cheapest option at about $15-$20 big ones. So, it' makes sense to order a few and share the shipping with a friend or neighbor. We are currently set-up to ship to Canada and the UK. If you are in some other part of the world, email us and we'll see what we can do.
Q: I'M A GIRL AND I'D LIKE A GIRLY SHIRT IN A GIRLY SIZE. CAN YOU DO THAT FOR ME?
A: Yes, and no. Many of the shirts we make are specifically chosen for color, weight, knit count and material. So, giving you the same #AvsFam shirt in a girl cut and size. We can and we will get you a shirt that's as close to the original shirts as possible, but it might be a little different in one of the aforementioned ways.
--->email us and we'll see what we can do.
Update: After much chirping we've started to make the baby-doll women's cut shirts a standard.
Q: WHAT IF I HAVE A SHIRT IDEA?
A: We love ideas and we often play "let's make a shirt" on Twitter where we take your input and mock-it-up on shirts to see if it's truly awesome.
We've also got The Shirt Lab where all of our current ideas live and where you can view and like the shirts you want to see printed and available in the shop. So like away!
Q: DO I HAVE TO SEND A PICTURE OF ME IN THE #AVSFAM SHIRT IF I BUY ONE?
A: *squinty eyes here*
No. It's not required. We love it when you do and so do other #AvsFam er's. But, if you're camera shy we get it. You can be in the #AvsFam Protection Program and wear your shirt in private. You're still family.
Q: DO YOU EVER HAVE SALES OR PROMOTIONS?
A: Simple answer: Not really. We use awesome quality shirts and sell them for less than most of the competition – not that we're too worried about what our competition is doing anyway. We make awesome stuff and sell it at a fair price. No need for sales gimmicks just yet.
A: longer answer: We get asked all the time if we do sales or have discount coupon codes and in short the answer is no. Here's why, we sell and ship our shirts at a pretty humble price because we're fans too and paying a lot of money for a t-shirt kinda sucks. Even if that shirt is a supersoft - well made garment that costs twice as much as the promo-quality shirts other companies use… and did we mention that we have the best screen printer on the planet doing the printing? GraphicElephants.com has been known to spend an hour on the phone with us talking screen mesh resolutions, ink types, ink ratios how much pressure to apply to the screen, what , how much shirt should show through the ink, will there be shirt pilling, how will this ink and shirt combo work when washed… every geeky thing two people who are irrationally obssessed about making awesome shirts could possibley talk about. We send pictures back and forth of press proofs and tweak each little detail until its.... you guess it's... AWESOME.
But wait, there's more... if we're not sure about a garment or how the print will actually feel on the shirt - we'll print a few test shirts and wear them for a few weeks so that we know exactly what the person who buys our shirts will get.
Now, I say all of that to tell you this. We don't really fancy coupon codes and gimmick sales... but man do we love a good scavenger hunt. For example, we just started awarding 1 free shirt (anything we have in stock at the time) to the first person to get a picture of the shirt, with the person it honors (think Picks, ROR, Hejda, Danny B. etc...) and send it to use. You can have that shirt sent to anyone you want.
Fun side story: LGW was the first person to send us a picture of her wearing her Picks shirt, with Picks. So she gets a free shirt sent to anyone she wants. Guess what she did (start the heart-strings music here) LGW wanted to have her free shirts sent to Picks so that he could have the shirt that was inspired on that fateful night in Colorado where he got his first ever shoot-out win and in the most authentic response to winning ever... struck the "come at me bro" pose that you see on the shirt itself.
That puts a lump in our throats. I <3 LGW.
Q: DO YOU DONATE SHIRTS TO CHARITES?
A: We donate some shirts but prefer to do it on an individual basis and without fanfare. We don't like to do what we call a "blind donation" where we don't even know who's going to get the shirts… and its probably just a random person who got their raffle ticket pulled at an event. Rather, we keep an eagle-eye out for people whom we think deserve a shirt for being awesome in the face of adversity. Usually that means serving in the military, being very ill, or helping others – even when nobody else is looking. If we've just described someone you know, tell us about them. We can't make promises but we'll see what we can do.